Return & Refund Policy

Cancellation and Refund

•             a. Bestproperty callcentre shall confirm and initiate the execution of the transaction initiated by Users upon receiving confirmation from Users for the same. If Users wish to cancel a transaction on the Platform, they shall select the cancel option on the Platform. It is to be noted that Users may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Service Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to such Users which will be in accordance with the cancellation and refund policies of such Merchants.

•             b. Bestproperty callcentre may cancel transactions initiated by Users on the Platform, on the instructions of the Merchants/Service Partners, if :

o             The designated address provided by Users is outside the service zone of the Merchant/Service Partner.

o             There is no User response via phone or any other communication channel at the time of confirmation of the order booking.

o             The transaction involves supply/service/purchase of any material good that is illegal, offensive or violative of the Terms of Use.

o             The User is not physically present or is unreachable once the Service Partner reaches the designated service location, for a period in excess of fifteen (15) minutes.

o             Information, instructions and authorisations provided by Users are not complete or sufficient to execute the transaction.

o             If a Service Partner is not available to perform the services.

o             If the transaction cannot be completed for reasons not in control of Bestproperty callcentre.

•             c. Users shall only be able to claim refunds for transactions initiated if they have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, Users shall be eligible to get the refund in the following circumstances:

•             d. All decisions with respect to refunds will be at the sole discretion of Bestproperty callcentre and in accordance with Bestproperty callcentre’s internal refund policy and the same shall be final and binding. All refunds initiated by Bestproperty callcentre shall be refunded to the financial source account from which Users have initiated the transaction on the Platform.